Property Advice Services – Privacy Policy
This Privacy Policy explains how LBP Consultancy Limited t/a Property Advice Services (“we”, “us”, “our”) collects, uses and protects your personal data when you:
- use our website http://www.propertyadviceservices.co.uk
- engage with our business support services, including events, one‑to‑one advice sessions, workshops and co‑working spaces
- communicate with us by phone, email, online chat or social media
By providing your personal data, you confirm that you are 16 years of age or older.
We act as the Data Controller for the personal data we collect.
- Who We Are
LBP Consultancy Ltd t/as Property Advice Services Beyond Aldgate Tower, 2 Leman Street, London, E1 8FA
Email: info@propertyadviceservices.co.uk
You may contact our Data Protection Lead at the above email address.
1.What personal data we collect and why we collect it
We collect personal data in the following categories:
1.1 Information you provide directly
This includes:
- name, address, email address, phone number
- employer, job title, business details
- login details (username/password)
- correspondence with us
- photos, videos, or social media information you share
- payment information (where relevant)
1.2 Special category data
We may collect limited special category data (e.g., ethnicity, health information) only where you choose to provide it and only with your explicit consent.
1.3 Information collected automatically
This includes:
- IP address, device identifiers, browser type, operating system
- usage data (pages visited, actions taken, response times)
1.4 Information from third parties
We may receive information from:
- business partners
- subcontractors
- analytics providers
- event platforms
- funders or programme partners
We do not collect any information about criminal convictions and offences.
2. How do we use your personal information?
We use your data to:
- provide our services, events, workshops and advisory support
- manage your account or registration
- communicate with you about your enquiries
- send service updates and administrative messages
- deliver newsletters, event invitations and business support opportunities
- improve our website, apps and services
- personalise your experience
- comply with legal obligations
- analyse usage and performance
- prevent fraud and maintain security
3. Our Legal Basis for processing data
We are required to let you know the lawful basis on which we rely to process your personal data. We rely upon the following lawful bases:
- Your consent to use your data for a particular purpose (for example to send you direct marketing by e-mail or to collect sensitive personal data);
- Where the use of the data is in our “legitimate interests”
- Where we need to process your data in order to perform our obligations under a contract that we have entered into with you.
- To process data where we are under a legal obligation to do so.
Personal data may be legally collected and used if it is necessary for a legitimate interest of the organisation using the data, as long as its use is fair and does not adversely impact the rights of the individual concerned. When we use your personal information, we will always consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair. Our legitimate interests include:
- Promotion of our purposes, including to develop new offers and services (both independently and with our partners) to promote London as a place where entrepreneurs/businesses can launch and/or flourish;
- Administration and operational management, including responding to solicited enquires, providing information that you have requested, research, events management, the administration of our resources and tools.
- Liaising with third parties, including working with partner organisations to develop new programmes and resources which further our purposes.
If you would like more information on our uses of legitimate interests or to change our use of your personal data in this manner, please get in touch with us by emailing info@propertyadviceservices.co.uk
4. Will we share your information with others?
4.1 We may share your personal information with any partners, funders or a member of one of our groups in the UK or Europe.
4.2 We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- We may (with your consent, where appropriate) pass your details onto third parties including our partners to provide you with information and offers which may be of interest to you;
- Analytics and search engine providers that assist us in the improvement and optimisation of our platforms.
4.3 We may disclose your personal information to third parties:
We may allow our staff, consultants and/or external providers (data processors) acting on our behalf to access and use your information for the purposes for which you have provided to us. We only provide them with the information they need to deliver the relevant service/contracts and ensure that we take steps to ensure that they process personal data in a secure manner.
International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards such as:
- UK International Data Transfer Agreements (IDTAs)
- UK Addendum to EU SCCs
- adequacy regulations
5. Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
7. Your privacy rights
You have a number of rights under data protection legislation. These include:
- Right of access: You have the right to know what information we hold about you and to ask, in writing, to see your records. We will provide you with details of the records we hold as soon as possible and at latest within one month, unless the request is complex. We may require proof of identity before we are able to release the data. Please use the details in the “Contact us” section below if you would like to exercise this right.
- Right to be informed: You have the right to be informed how your personal data will be used. This policy as well as any additional information or notice that is provided to you either at the time you provided your details, or otherwise, is intended to provide you with this information.
- Right to withdraw consent: Where we process your data on the basis of your consent (for example, to send you marketing texts or e-mails) you can withdraw that consent at any time. To do this, or to discuss this right further with us, please contact us using the details in the “Contact us” section below.
- Right to object: You also have a right to object to us processing data where we are relying on it being within our legitimate interests to do so (for example, to send you direct marketing by post). To do this, or to discuss this right further with us, please contact us using the details in the “Contact us” section below.
- Right to restrict processing: In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.
- Right of erasure: In some cases, you have the right to be forgotten (i.e. to have your personal data deleted from our database). Where you have requested that we do not send you marketing materials we will need to keep some limited information in order to ensure that you are not contacted in the future.
- Right of rectification: If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. To update your records please get in touch with us using the details in the “Contact us” section below.
- Right to data portability: Where we are processing your personal data because you have given us your consent to do so, you have the right to request that the data is transferred from one service provider to another.
- Complaints: If you are unhappy with the way in which we have handled your personal information please contact us using the details below. You are also entitled to make a complaint to the Information Commissioner’s Office – https://ico.org.uk/.
8. How will we let you know of changes to our privacy policy?
We may update this policy from time to time without notice to you, so please check it regularly. We will, however, aim to bring any significant changes to your attention. The privacy policy was last updated in 2nd June 2026.
9. How to contact us?
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: info@propertyadviceservices.co.uk
Contact Office: Stanmore Business and Innovation Centre, Stanmore Place, Honeypot Lane, London HA7 1BT
10. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.